Refund policy

Last updated: October 9, 2026

We want you to love your Cryo Wipes. If something isn't right, we're here to help.

Pre-orders

You can cancel your pre-order at any time before your order ships and receive a full refund. Simply email us at Info@cryowipes.com with your order number.

30-day returns

You have 30 days after your order is delivered to request a return. To be eligible, the item must be in the same condition you received it, with its original packaging, and you'll need your order number or proof of purchase.

To start a return, contact us at Info@cryowipes.com. We'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Unless your item arrived damaged or defective, return shipping costs are the responsibility of the customer.

Damaged or defective items

Please inspect your order when it arrives and contact us within 7 days if your item is defective, damaged, or if you received the wrong item, so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note it can take some time for your bank or card issuer to process and post the refund.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.